Frequently Asked Questions
As soon as you have a confirmed date for your event, we highly recommend that you book the train for that date. Don't wait! There's nothing worse than getting your event organized, mailing invitations, then calling up to book the train, and finding that the train is not available. If the train is not available, we can refer you to one of our partner companies. We can book as far as one year in advance.
Yes. Once you book your date online, you will receive a confirmation email. The website will not allow another customer to book on the same date and time of your event. The times shown in red are the time slots that are booked. The website will not allow another booking for those time slots. The times shown in black are the available time slots, which allows the customer to book those slots. You will also receive an event reminder email two to three days prior to your event.
No. The average travel fee within the Houston area is $25.
Travel Fee Is Based Upon Zip Code Location.
Travel Fees Will Be Added At Checkout
Travel Fees Apply To Each Rental
Travel Fee Is Based Upon Zip Code Location.
Travel Fees Will Be Added At Checkout
Travel Fees Apply To Each Rental
No. We offer an excellent product. Our train looks like the photo on our website. Our conductors are uniformed. Our train is cleaned and sanitized before and after each use. We are licensed and insured. Our train has covered tops, working seatbelts, train horn, bell and uniformed conductor who operates the train. Adults can comfortably ride our train. The most exciting service is our custom radio system, which plays ipod playlists or music from a usb jump drive. Our customers have the option to provide thier personal ipod with their playlist, or we provide a kids music playlist for their event. Don't be fooled by a cheaper price. You Get What You Pay For...
**On the other hand, we offer a variety of specials, promotions and discounts throughout the year.
Please check out our Discounts/Specials page.
**On the other hand, we offer a variety of specials, promotions and discounts throughout the year.
Please check out our Discounts/Specials page.
We mainly service the Houston Area and surrounding cities. If you are planning a large event outside of the Houston area, please call us for a travel quote. Travel fees outside of the Houston area can be expensive. Please call our office for a current quote.
No. Our goal is to arrive 20 to 30 mins early to set-up, clean and sanitize the train. The train will pull up in front of your door or the designated passenger loading/unloading location at the start time of your event.
The preferred surface is a paved, smooth concrete or asphalt surface. A paved surface will give you the best ride. We can operate on grass, as long as it is a level surface. Grassy surfaces have a tendency to hide bumps and holes, which makes an uncomfortable ride. Please contact us if you wish to operate on a grassy or dirt surface prior to booking the train.
Our train is in excellent condition. All of our seat belts properly work. The train is cleaned and sanitized before and after each use. Our train is housed in an enclosed garage, which prevent constant exposure to harsh weather elements. Our train is polished and waxed once every quarter. We pride ourselves by keeping our train in Excellent Condition.
Yes. Adults can ride the train. The train holds 12 adults or 18 kids. Two adults to a seat or three kids to a seat.
A uniformed conductor, horn, bell, covered tops, seat belts, and music. We use a kids music playlist from our IPOD. Or, we can use your IPOD or USB for music.
Cash, Checks (made payable to "Playtime"), or Credit Cards (except American Express).Credit card payments on the day of the event must be authorized prior to the event. Our drivers do not have access to a credit card machine. If paying by cash, please have exact change as our drivers do not carry cash. Please note that there is a $35 NSF fee on all returned checks.
Please review our Policies page for details
Yes. A $50 is required for all rentals
The train is 29 feet 6 inches long x 54 inches wide x 6 feet 6 inches tall. The train has a 16ft turning radius. The train will not fit in a residential back yard, unless you have several acres.
And Yes, we have the required insurance to enter most public parks, private community centers or country clubs. Please contact us if you need proof of coverage (an additional fee may be required).
And Yes, we have the required insurance to enter most public parks, private community centers or country clubs. Please contact us if you need proof of coverage (an additional fee may be required).
No. Our only product is the train. However, we can refer you to one of our partner companies for moonwalk rentals, please call for details.